Last updated: September 14, 2024
At Reno Bros, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or interact with us.
1. Information We Collect
a. Personal Information
When you submit a contact form on our website, we may collect the following personal information:
- Name: To address you appropriately.
- Email Address: To respond to your inquiries.
- Phone Number: Optional, for quicker communication if provided.
- Message Content: Any information you choose to include in your message.
b. Non-Personal Information
We use Google Analytics 4 (GA4) to collect non-personal information about your visit, such as:
- Pages visited
- Time spent on pages
- Click patterns
- Browser type and version
- Operating system
- Demographic information (e.g., age, gender, interests)
This data helps us understand how visitors use our site and improve user experience.
2. How We Use Your Information
a. Personal Information
- Communication: To respond to your inquiries and provide information about our services.
- Customer Service: To enhance our support and address any issues or concerns.
b. Non-Personal Information
- Analytics: To analyze website traffic and user behavior.
- Improvement: To enhance website functionality and content based on user preferences.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your interactions with our website. Cookies are small data files stored on your device that help us recognize you on subsequent visits.
Types of Cookies Used:
- Essential Cookies: Necessary for website functionality.
- Analytics Cookies: Used by GA4 to collect statistical data.
You can adjust your browser settings to refuse cookies, but this may affect website functionality.
4. Third-Party Services
We may share your information with third-party service providers for the following purposes:
- Google Analytics 4: For website analytics and performance monitoring.
These third parties are obligated to protect your information and use it solely for the services they provide to us.
5. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
7. Your Rights
Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario’s privacy laws, you have the right to:
- Access Your Information: Request a copy of the personal data we hold about you.
- Correct Your Information: Request corrections to any inaccurate or incomplete data.
- Withdraw Consent: Withdraw your consent for us to use your personal information.
To exercise these rights, please contact us at info@renobros.ca
8. Children’s Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: info@renobros.ca
Phone: 519-209-8892
Address: Reno Bros. Residential Remodeling & Renovation
84 Pace Ave,
Brantford, Ontario
N3S 0J4
By using our website, you consent to the terms of this Privacy Policy.